<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Zeithaml, Valerie A.</dc:creator>
  <dc:creator>Bitner, Mary Jo.</dc:creator>
  <dc:title>Service marketing: integrating customer focus across the firm</dc:title>
  <dc:publisher>McGraw hill,</dc:publisher>
  <dc:date>2018</dc:date>
  <dc:subject>Service Marketing</dc:subject>
  <dc:subject>Service Marketing</dc:subject>
  <dc:subject>Customer</dc:subject>
  <dc:subject>Service Design</dc:subject>
  <dc:subject>Gap Model</dc:subject>
  <dc:subject>Pemasaran</dc:subject>
  <dc:subject>Layanan</dc:subject>
</srw_dc:dc>
