<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Lovelock, Christopher</dc:creator>
  <dc:creator>Wirtz, Jochen</dc:creator>
  <dc:creator>Mussry, Jacky</dc:creator>
  <dc:title>Pemasaran jasa : manusia, teknologi, strategi, perspektif Indonesia Jilid. II</dc:title>
  <dc:publisher>Erlangga,</dc:publisher>
  <dc:date>2011</dc:date>
  <dc:subject>Pemasaran Jasa</dc:subject>
  <dc:subject>Pasar Jasa</dc:subject>
  <dc:subject>Pelanggan</dc:subject>
  <dc:subject>Pemasaran Jasa</dc:subject>
  <dc:subject>Layanan</dc:subject>
  <dc:subject>Kasus Sullivan Ford Auto Ford</dc:subject>
  <dc:subject>Red Lobster</dc:subject>
  <dc:subject>Rantai Layanan-Laba</dc:subject>
  <dc:subject>Roda Loyalitas</dc:subject>
  <dc:subject>Whel Of Latalty</dc:subject>
  <dc:subject>Tqm</dc:subject>
  <dc:subject>Total Quality Management</dc:subject>
  <dc:subject>Return Of Quality</dc:subject>
  <dc:subject>Service Quality Index</dc:subject>
  <dc:subject>Sqi</dc:subject>
  <dc:subject>Loyalty Reward</dc:subject>
</srw_dc:dc>
