<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title>Harvard Business Review on Customer Relationship Management</dc:title>
  <dc:publisher>Harvard Business School,</dc:publisher>
  <dc:date>2002</dc:date>
  <dc:subject>Customer Relationship</dc:subject>
  <dc:subject>Customer Competence</dc:subject>
  <dc:subject>New Retailing</dc:subject>
  <dc:subject>Relationship</dc:subject>
  <dc:subject>Brand</dc:subject>
</srw_dc:dc>