<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Jacka, J. Mike</dc:creator>
  <dc:creator>Keller,  Paulette J.</dc:creator>
  <dc:title>Business process mapping : untuk meningkatkan kepuasan pelanggan (guidebook)</dc:title>
  <dc:publisher>PPM,</dc:publisher>
  <dc:date>2010</dc:date>
  <dc:subject>Mapping</dc:subject>
  <dc:subject>Meningkatkan Kepuasan Pelanggan</dc:subject>
  <dc:subject>Mapping</dc:subject>
  <dc:subject>Pemetaan Proses</dc:subject>
  <dc:subject>Pembuatan Peta</dc:subject>
  <dc:subject>Pemetaan Pelanggan</dc:subject>
  <dc:subject>Metriks Raci</dc:subject>
  <dc:subject>Reponsible, Accoutable, Consulted And Informed</dc:subject>
</srw_dc:dc>