<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Baran, Roger</dc:creator>
  <dc:creator>Galka, Robert J</dc:creator>
  <dc:creator>Strunk, Daniel P.</dc:creator>
  <dc:title>Principles of customer relationship management</dc:title>
  <dc:publisher>Cengage Learning,</dc:publisher>
  <dc:date>2008</dc:date>
  <dc:subject>Customer Relationship Management</dc:subject>
</srw_dc:dc>