<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Zeithaml, Valarie A.</dc:creator>
  <dc:creator>Bitner, Mary Jo</dc:creator>
  <dc:title>Services marketing : integrating customer focus acrooss the firm</dc:title>
  <dc:publisher>McGraw-Hill/ Irwin,</dc:publisher>
  <dc:date>2003</dc:date>
  <dc:subject>Service Industries-Marketing</dc:subject>
</srw_dc:dc>