<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Kristiani, Enny</dc:creator>
  <dc:title>Modeling of customer financial and non-financial valuation: case study: non-paid and accumulated reward program of frequent flyer program</dc:title>
  <dc:date>2013</dc:date>
  <dc:subject>Manajemen Pemasaran</dc:subject>
  <dc:subject>Customer Lifetime Value (Clv)</dc:subject>
  <dc:subject>Rfm Analysis</dc:subject>
  <dc:subject>Loyalty Reward Program</dc:subject>
  <dc:subject>Relationship Quality</dc:subject>
  <dc:subject>Relational Worth</dc:subject>
  <dc:subject>Customer Satisfaction</dc:subject>
</srw_dc:dc>