<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Utami, Sri Pangesti Budi</dc:creator>
  <dc:title>Strategi peningkatan kepuasan konsumen terhadap pelayanan rumah sakit menggunakan pendekatan importance performance analysis (IPA)</dc:title>
  <dc:date>2022</dc:date>
  <dc:subject>Manajemen Strategi</dc:subject>
  <dc:subject>Badan Penyelenggara Jaminan Sosial (Bpjs)</dc:subject>
  <dc:subject>Customer Satisfaction Index</dc:subject>
  <dc:subject>Importance-Performace Analysis</dc:subject>
  <dc:subject>Kepuasan</dc:subject>
  <dc:subject>Non Bpjs</dc:subject>
  <dc:subject>Fgdsem</dc:subject>
  <dc:subject>Csi</dc:subject>
  <dc:subject>Ipa</dc:subject>
</srw_dc:dc>