<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Agustina, Siti Aisha Nur Florenza</dc:creator>
  <dc:title>Analisis customer switching intention dan implikasinya terhadap service recovery</dc:title>
  <dc:date>2020</dc:date>
  <dc:subject>Manajemen Pemasaran</dc:subject>
  <dc:subject>Customer Switching Intention</dc:subject>
  <dc:subject>Other Factors</dc:subject>
  <dc:subject>Servive Quality</dc:subject>
  <dc:subject>Value Proposition</dc:subject>
</srw_dc:dc>