<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Andani Fauzita Vidyandari</dc:creator>
  <dc:title>Analisis kepuasan nasabah terhadap pelayanan frontliner Bank X Kantor cabang Khusus Sudirman</dc:title>
  <dc:date>2020</dc:date>
  <dc:subject>Manajemen Pemasaran</dc:subject>
  <dc:subject>Diagram Kartesius</dc:subject>
  <dc:subject>Frontliner</dc:subject>
  <dc:subject>Importance-Performance Analysis</dc:subject>
  <dc:subject>Kepuasan Nasabah</dc:subject>
  <dc:subject>Kualitas Pelayanan</dc:subject>
  <dc:subject>Servqual</dc:subject>
  <dc:subject>Gap Servqual</dc:subject>
  <dc:subject>Ipa</dc:subject>
  <dc:subject>Reliabulitas</dc:subject>
</srw_dc:dc>