<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Malik, Yaya Abdul</dc:creator>
  <dc:title>Analisis kepuasan penumpang kapal ferry terhadap jasa layanan pt asdp indonesia ferry (persero)</dc:title>
  <dc:date>2017</dc:date>
  <dc:subject>Manajemen Pemasaran</dc:subject>
  <dc:subject>Analisis Cluster</dc:subject>
  <dc:subject>Importance Performance Analysis (Ipa)</dc:subject>
  <dc:subject>Kepuasan Konsumen</dc:subject>
  <dc:subject>Segmentasi</dc:subject>
  <dc:subject>Customer Satisfaction Index (Csi)</dc:subject>
</srw_dc:dc>