<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Santi, Desi Ari</dc:creator>
  <dc:title>Analisis kepuasan dan loyalitas pelanggan pt. vsn di jabotabek</dc:title>
  <dc:date>2011</dc:date>
  <dc:subject>Manajemen Pemasaran</dc:subject>
  <dc:subject>Peternakan</dc:subject>
  <dc:subject>Biologicals</dc:subject>
  <dc:subject>Analisis Gap</dc:subject>
  <dc:subject>Analisis Index Performance</dc:subject>
  <dc:subject>Indeks Kepuasan Pelanggan</dc:subject>
  <dc:subject>Customer Loyalty Index (Cli)</dc:subject>
  <dc:subject>Top Two Boxes</dc:subject>
  <dc:subject>Chi Square</dc:subject>
  <dc:subject>R-Pearson</dc:subject>
  <dc:subject>Anova</dc:subject>
  <dc:subject>Weighted Average</dc:subject>
</srw_dc:dc>