<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Lutfi, Mohamad</dc:creator>
  <dc:title>Analisis tingkat kepuasan pelanggan layanan purnajual alat berat hitachi</dc:title>
  <dc:date>2009</dc:date>
  <dc:subject>Manajemen Pemasaran</dc:subject>
  <dc:subject>Layanan Purnajual</dc:subject>
  <dc:subject>Hitachi</dc:subject>
  <dc:subject>Maintenance</dc:subject>
  <dc:subject>Kepuasan</dc:subject>
  <dc:subject>Loyalitas</dc:subject>
  <dc:subject>Lisrel</dc:subject>
  <dc:subject>Sem</dc:subject>
  <dc:subject>Penalty Reward</dc:subject>
  <dc:subject>Diagonal</dc:subject>
  <dc:subject>Indeks Kepuasan Pelanggan</dc:subject>
  <dc:subject>Indeks Loyalitas Pelanggan</dc:subject>
  <dc:subject>Pt. Hexindo</dc:subject>
</srw_dc:dc>