<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Dewi, Rika Mustika</dc:creator>
  <dc:title>Analisis kepuasan pelanggan terhadap kualitas pelayanan call center di pt. garuda indonesia</dc:title>
  <dc:date>2006</dc:date>
  <dc:subject>Manajemen Pemasaran</dc:subject>
  <dc:subject>Call Center</dc:subject>
  <dc:subject>Garuda Indonesia</dc:subject>
  <dc:subject>Kepuasan Pelanggan</dc:subject>
  <dc:subject>Structural Equation Modeling</dc:subject>
  <dc:subject>Penalty Reward Analysis</dc:subject>
  <dc:subject>Importance Performance Analysis</dc:subject>
  <dc:subject>Indeks Kepuasan</dc:subject>
  <dc:subject>Customer Satisfaction Index</dc:subject>
</srw_dc:dc>