<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Akbar, Rachmat</dc:creator>
  <dc:title>Pengembangan sistem informasi sony ericsson customer care center di indonesia</dc:title>
  <dc:date>2003</dc:date>
  <dc:subject>Manajemen Informasi</dc:subject>
  <dc:subject>Contact Center</dc:subject>
  <dc:subject>Sony Ericsson Mobile Communications Ab</dc:subject>
  <dc:subject>Sony Ericsson Customer Care Center</dc:subject>
  <dc:subject>Outsorcing</dc:subject>
  <dc:subject>Primus</dc:subject>
  <dc:subject>Cs Boss</dc:subject>
  <dc:subject>Microsoft Word</dc:subject>
  <dc:subject>Interaksi Database</dc:subject>
  <dc:subject>Prototipe</dc:subject>
  <dc:subject>Reporting</dc:subject>
  <dc:subject>Akurat</dc:subject>
  <dc:subject>Eclear Logging</dc:subject>
  <dc:subject>Agents</dc:subject>
</srw_dc:dc>