<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Sukarno, Agus</dc:creator>
  <dc:title>Analisis pelayanan nasabah pengguna tabungan : Studi kasus pada pt. bii tbk ke bogor</dc:title>
  <dc:date>2004</dc:date>
  <dc:subject>Manajemen Strategi</dc:subject>
  <dc:subject>Pt.Bii Ke Bogor</dc:subject>
  <dc:subject>Analisis Importance Performance</dc:subject>
  <dc:subject>Atribut Responsivesness</dc:subject>
  <dc:subject>Atribut Empathy</dc:subject>
</srw_dc:dc>