<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Makikama, Charles Oskar</dc:creator>
  <dc:title>Analisis penerapan sistem antrian untuk peningkatan kualitas pelayanan nasabah di bank bni kantor cab. utama xyz</dc:title>
  <dc:date>2004</dc:date>
  <dc:subject>Manajemen Produksi Dan Operasi</dc:subject>
  <dc:subject>Kualitas Pelayanan</dc:subject>
  <dc:subject>Bank Bni Kacab. Utama Xyz</dc:subject>
  <dc:subject>Mpo</dc:subject>
  <dc:subject>Ukuran Performance</dc:subject>
  <dc:subject>Persepsi Nasabah Sitem Antrian</dc:subject>
  <dc:subject>Pengelola Sdm</dc:subject>
  <dc:subject>Rumus Teori Antrian Pengelola Sdm</dc:subject>
  <dc:subject>Rumus Teori Antrian</dc:subject>
  <dc:subject>Microsoft Exed Operation Management</dc:subject>
</srw_dc:dc>