<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Ermindra, Emil</dc:creator>
  <dc:title>Cetak biru aplikasi costumer relationship management (crm) dalam model operasional kartu kredit bank x""</dc:title>
  <dc:date>2004</dc:date>
  <dc:subject>Manajemen Pemasaran</dc:subject>
  <dc:subject>Persaingan</dc:subject>
  <dc:subject>Kartu Kredit</dc:subject>
  <dc:subject>Segmentasi Pelanggan</dc:subject>
  <dc:subject>Customer Relationship Management (Crm) Customer Centric</dc:subject>
  <dc:subject>Usage</dc:subject>
  <dc:subject>Akuisisi Retensi Loyalitas Pelanggan</dc:subject>
</srw_dc:dc>