<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Kurniawan, Agung</dc:creator>
  <dc:title>Analisis tingkat kepuasan debitur terhadap kualitas pelayanan bank abc unit layanan mikro (ulm) x</dc:title>
  <dc:date>2004</dc:date>
  <dc:subject>Manajemen Pemasaran</dc:subject>
  <dc:subject>Tingkat Kualitas Pelayanan</dc:subject>
  <dc:subject>Dimensi Kualitas Jasa</dc:subject>
  <dc:subject>Tangibtes</dc:subject>
  <dc:subject>Reliability</dc:subject>
  <dc:subject>Responsiveness Assurance</dc:subject>
  <dc:subject>Empathy</dc:subject>
  <dc:subject>Analisis Deskriptif Paired Sample T-Test</dc:subject>
  <dc:subject>Metode Servqual</dc:subject>
  <dc:subject>Analisis Varians (Anova) Ulm X Bank Abc</dc:subject>
</srw_dc:dc>