<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Subowo, Imam</dc:creator>
  <dc:title>Penerapan strategi costomer relationship management (ecrm) dalam rangka mrndukung implementasi rekayasa ulang proses bisnis pada pt. bank rakyat indonesia (persero)</dc:title>
  <dc:date>2002</dc:date>
  <dc:subject>Manajemen Strategi</dc:subject>
  <dc:subject>Pt Bri</dc:subject>
  <dc:subject>Kepuasan Nasabah</dc:subject>
  <dc:subject>Strategi Ecrm</dc:subject>
  <dc:subject>Chi Square</dc:subject>
</srw_dc:dc>