<?xml version="1.0" encoding="UTF-8"?>
<oai_dc:dc xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
  <dc:creator>Zeithaml, Valerie A.</dc:creator>
  <dc:creator>Bitner, Mary Jo.</dc:creator>
  <dc:title>Service marketing: integrating customer focus across the firm</dc:title>
  <dc:publisher>McGraw hill,</dc:publisher>
  <dc:date>2018</dc:date>
  <dc:subject>Service Marketing</dc:subject>
  <dc:subject>Service Marketing</dc:subject>
  <dc:subject>Customer</dc:subject>
  <dc:subject>Service Design</dc:subject>
  <dc:subject>Gap Model</dc:subject>
  <dc:subject>Pemasaran</dc:subject>
  <dc:subject>Layanan</dc:subject>
</oai_dc:dc>
