<?xml version="1.0" encoding="UTF-8"?>
<oai_dc:dc xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
  <dc:creator>Lovelock, Christopher</dc:creator>
  <dc:creator>Wirtz, Jochen</dc:creator>
  <dc:creator>Mussry, Jacky</dc:creator>
  <dc:title>Pemasaran jasa : manusia, teknologi, strategi, perspektif Indonesia Jilid. II</dc:title>
  <dc:publisher>Erlangga,</dc:publisher>
  <dc:date>2011</dc:date>
  <dc:subject>Pemasaran Jasa</dc:subject>
  <dc:subject>Pasar Jasa</dc:subject>
  <dc:subject>Pelanggan</dc:subject>
  <dc:subject>Pemasaran Jasa</dc:subject>
  <dc:subject>Layanan</dc:subject>
  <dc:subject>Kasus Sullivan Ford Auto Ford</dc:subject>
  <dc:subject>Red Lobster</dc:subject>
  <dc:subject>Rantai Layanan-Laba</dc:subject>
  <dc:subject>Roda Loyalitas</dc:subject>
  <dc:subject>Whel Of Latalty</dc:subject>
  <dc:subject>Tqm</dc:subject>
  <dc:subject>Total Quality Management</dc:subject>
  <dc:subject>Return Of Quality</dc:subject>
  <dc:subject>Service Quality Index</dc:subject>
  <dc:subject>Sqi</dc:subject>
  <dc:subject>Loyalty Reward</dc:subject>
</oai_dc:dc>
