<?xml version="1.0" encoding="UTF-8"?>
<oai_dc:dc xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
  <dc:creator>Sunjaya</dc:creator>
  <dc:title>Analisis kepuasan konsumen terhadap pelayanan di terminal bus rawamangun jakarta timur</dc:title>
  <dc:date>2006</dc:date>
  <dc:subject>Manajemen Pemasaran</dc:subject>
  <dc:subject>Kepuasan Pengguna Jasa Dan Manajemen</dc:subject>
  <dc:subject>Pemerintah Dki Jakarta</dc:subject>
  <dc:subject>Terminal Bus Rawamangun</dc:subject>
  <dc:subject>Servqual</dc:subject>
  <dc:subject>Diagram Kartesius</dc:subject>
  <dc:subject>Studi Kasus</dc:subject>
  <dc:subject>Persepsi Pengguna Jasa Dan Manajemen</dc:subject>
  <dc:subject>Penumpang</dc:subject>
  <dc:subject>Supir</dc:subject>
  <dc:subject>Kondektur</dc:subject>
  <dc:subject>Staff Otobus</dc:subject>
</oai_dc:dc>