<?xml version="1.0" encoding="UTF-8"?>
<oai_dc:dc xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
  <dc:creator>Dewi, Rika Mustika</dc:creator>
  <dc:title>Analisis kepuasan pelanggan terhadap kualitas pelayanan call center di pt. garuda indonesia</dc:title>
  <dc:date>2006</dc:date>
  <dc:subject>Manajemen Pemasaran</dc:subject>
  <dc:subject>Call Center</dc:subject>
  <dc:subject>Garuda Indonesia</dc:subject>
  <dc:subject>Kepuasan Pelanggan</dc:subject>
  <dc:subject>Structural Equation Modeling</dc:subject>
  <dc:subject>Penalty Reward Analysis</dc:subject>
  <dc:subject>Importance Performance Analysis</dc:subject>
  <dc:subject>Indeks Kepuasan</dc:subject>
  <dc:subject>Customer Satisfaction Index</dc:subject>
</oai_dc:dc>