<?xml version="1.0" encoding="UTF-8"?>
<oai_dc:dc xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
  <dc:creator>Apriyanto, Putu</dc:creator>
  <dc:title>Kajian strategi kinerja bisnis jasa perbankan melalui pengukuran kualitas layanan : studi kasus pt. bank mandiri (persero) tbk kantor cabang jakarta kyai tapa</dc:title>
  <dc:date>2004</dc:date>
  <dc:subject>Manajemen Strategi</dc:subject>
  <dc:subject>Pt. Bank Mandiri (Persero)</dc:subject>
  <dc:subject>Tbk. Cabang Jakarta Kyai Tapa</dc:subject>
  <dc:subject>Fee Base Income</dc:subject>
  <dc:subject>4C (Company, Customer, Competitor, Charge)</dc:subject>
  <dc:subject>Servqual Skor</dc:subject>
  <dc:subject>Dimensi Pelayanan</dc:subject>
  <dc:subject>Teknik Delphi</dc:subject>
  <dc:subject>Metode Slovin</dc:subject>
  <dc:subject>Purposive Sampling</dc:subject>
  <dc:subject>Convinience Sampling</dc:subject>
</oai_dc:dc>