<?xml version="1.0" encoding="UTF-8"?>
<oai_dc:dc xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
  <dc:creator>Subowo, Imam</dc:creator>
  <dc:title>Penerapan strategi costomer relationship management (ecrm) dalam rangka mrndukung implementasi rekayasa ulang proses bisnis pada pt. bank rakyat indonesia (persero)</dc:title>
  <dc:date>2002</dc:date>
  <dc:subject>Manajemen Strategi</dc:subject>
  <dc:subject>Pt Bri</dc:subject>
  <dc:subject>Kepuasan Nasabah</dc:subject>
  <dc:subject>Strategi Ecrm</dc:subject>
  <dc:subject>Chi Square</dc:subject>
</oai_dc:dc>