<?xml version="1.0" encoding="UTF-8"?>
<oai_dc:dc xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
  <dc:creator>Wellington, Patricia</dc:creator>
  <dc:title>Kaizen strategies for customer care (kepedulian pada pelanggan) : cara menciptakan program kepedulian pada pelanggan yang ampuh dan menerapkannya</dc:title>
  <dc:publisher>Interaksa,</dc:publisher>
  <dc:date>1998</dc:date>
  <dc:subject>Customer Relations</dc:subject>
</oai_dc:dc>