Tjiptono, Fandy
author
Service managemen, mewujudkan layanan prima
ANDI,
2018
Yogyakarta:
Manajemen Pelayanan
Service Management
Manajemen Pelayanan
Strategi Layanan
Proses Targeting
Strategi Targeting
Service Blueprinting
Cetak Biru Layanan
Servqual
Model E-Service Quality
E-Servqual
Gap Analysis
Kepuasan Pelanggan
Technology In