Barus, Minia Artpita
author
Analisis kepuasan dan loyalitas pelanggan fit (free individual traveller) hotel salak the heritage bogor
2011
Manajemen Pemasaran
Hotel Salak The Heritage
Jasa
Perilaku Konsumen
Proses Pengambilan Keputusan
Servqual
Indeks Kepuasan
Indeks Loyalitas
Structural Equation Modeling (Sem)
Customer Satisfaction Index (Csi)
Customer Loyalty Index (Cli)