Akbar, Rachmat
author
Pengembangan sistem informasi sony ericsson customer care center di indonesia
2003
Manajemen Informasi
Contact Center
Sony Ericsson Mobile Communications Ab
Sony Ericsson Customer Care Center
Outsorcing
Primus
Cs Boss
Microsoft Word
Interaksi Database
Prototipe
Reporting
Akurat
Eclear Logging
Agents