<?xml version="1.0" encoding="UTF-8"?>
<mods xmlns="http://www.loc.gov/mods/v3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-7.xsd">
  <name type="personal">
    <namePart>Ermindra, Emil</namePart>
    <role>
      <roleTerm type="text">author</roleTerm>
    </role>
  </name>
  <titleInfo>
    <title>Cetak biru aplikasi costumer relationship management (crm) dalam model operasional kartu kredit bank x""</title>
  </titleInfo>
  <originInfo>
    <dateIssued>2004</dateIssued>
  </originInfo>
  <subject>
    <topic>Manajemen Pemasaran</topic>
  </subject>
  <subject>
    <topic>Persaingan</topic>
  </subject>
  <subject>
    <topic>Kartu Kredit</topic>
  </subject>
  <subject>
    <topic>Segmentasi Pelanggan</topic>
  </subject>
  <subject>
    <topic>Customer Relationship Management (Crm) Customer Centric</topic>
  </subject>
  <subject>
    <topic>Usage</topic>
  </subject>
  <subject>
    <topic>Akuisisi Retensi Loyalitas Pelanggan</topic>
  </subject>
</mods>
